Customer Service Through Social Media

The Texas South-West SBDC’s have partnered together with SCORE to bring you expert content to help your small business grow and succeed! Customer Service is one of the most important parts of a business. Social media has added a layer of customer service that we have not seen in the past. This presentation delves into the critical role of social media in modern customer service, emphasizing its importance in today’s connected world. We will highlight the impact of social media on customer engagement and satisfaction, strategies for effective engagement and customer service, and best practices to maximize customer satisfaction and loyalty. Presented by Jennifer Mann, COO at Key Concepts Marketing Funded in part through the State of Texas and a Cooperative Agreement with the U.S. Small Business Administration. Reasonable accommodations for persons with disabilities or limited English proficiency will be made if requested at least two weeks in advance. Contact Ashton Everett at (361) 698-2422 or sbdc@delmar.edu. By registering for this event and providing your information, you acknowledge and agree Del Mar College Small Business Development Center (DMC SBDC) reserves the right to contact you by any means for DMC SBDC related services. DMC SBDC also reserves the right to exclude you from this or future events if DMC SBDC in its sole discretion determines your participation or behavior creates a disruption or hinders the presentation of content by other attendees. Furthermore, by participating in this event, you acknowledge and agree to grant DMC SBDC the right to record, film, live stream, photograph, or capture your likeness during this event to distribute, broadcast, used, or otherwise disseminate, in perpetuity, such media without any further approval from you or any payment to you.