Dealing with Difficult People: Communication Styles and Conflict Resolution

he modern workplace continues to change, impacted by multiple generations and a strong emphasis on individualization. How do you deal with all the differences? Do you know what your communication style is? Do you think about the communication style of others? This workshop identifies behavioral differences and styles of communication offering strategies to turn conflict into cooperation. The workshop will cover: Who are Difficult People? – Differences – Behavioral Profiles – Communication Styles Ways to deal with Difficult People – Strategies and how to apply them The Texas South-West SBDC’s have partnered together to bring you expert content to help your small business grow and succeed. Speaker: Deirdre Pattillo, SPHR, SHRM-SCP – Senior Project Manager – Employer Services, UTSA SBDC Center for Government Contracting