Safe and Savvy Online Shopping

With the holiday season approaching, consumers will once again head online to make their holiday purchases. The popularity of online shopping has grown every year for good reason. The internet offers a far greater selection of goods than we could find at our local stores (often at better prices), enables us to shop from virtually anywhere at any time, and delivers our purchases right to our door.

This doesn’t mean online shopping is without risks: the potential for order errors, lost or stolen deliveries, breached payment information, dissatisfaction with products or merchant policies, or even outright fraud. But consumers can enjoy all the advantages of shopping online and reduce the likelihood of hassles when they know how to protect their personal information, make wise choices about where they shop and how they pay, and take steps to avoid disputes.

Please join us for a free train-the-trainer webinar, sponsored by Amazon, featuring a panel of experts, including Debra Berlyn, executive director of Project GOAL (Project to Get Older Adults onLine), and John Breyault, vice president of public policy, telecommunications and fraud for National Consumers League.

Webinar panelists will provide tips to help ensure a jolly online holiday shopping season for you and the community you serve. Among other things, attendees will learn:

• The safest payment methods to use online
• How to dispute a fraudulent charge
• How to protect their personal information
• How to spot fraudulent sites and online reviews